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Refund policy

Last updated: March 2026

We want every Kynd Cubs purchase to be something you are genuinely happy with. If it is not, here is our policy.

 

Return window

You may return most products within 7 days of the delivery date.

 

Conditions for return

To be eligible for a return:

•     The product must be unused and in its original condition

•     The product must be in its original packaging

•     You must have proof of purchase (order number or invoice)

•     The return request must be initiated within 7 days of delivery

 

Products not eligible for return

•     Personalised products (name puzzles, custom items) — unless there is a manufacturing defect or we made an error

•     Products that have been used, assembled, or had their packaging damaged

•     Products returned after 7 days from delivery

•     Digital products or downloadable content

 

How to initiate a return

Step 1: WhatsApp us at +91 75098 02310 with your order number and a clear photo of the product.

Step 2: We will confirm your return is eligible and schedule a free pickup from your address within 2 business days.

Step 3: Our courier partner will collect the product. Keep the original packaging for return.

Step 4: Once we receive and inspect the product (1–2 business days), we will process your refund.

 

Refund timeline

UPI / bank transfer

3–5 business days after return received

Credit / debit card

5–7 business days (bank processing time)

COD orders

3–5 business days via UPI or bank transfer

Wallet payments

2–3 business days

 

Damaged or defective products

If your product arrives damaged or defective, we will replace it immediately at no cost to you. You do not need to return the damaged item.

WhatsApp us a photo of the damage within 48 hours of delivery. We will dispatch a replacement within 1–2 business days.

 

Wrong product received

If you received a product different from what you ordered, WhatsApp us immediately. We will dispatch the correct product and arrange pickup of the wrong item — all at our cost.

 

Start a return

WhatsApp +91 75098 02310 with your order number and a photo.

We will handle everything from there. Returns are our responsibility, not a hassle for you.