FAQ
Help Centre
Frequently Asked Questions
Everything you need to know about KyndCubs — products, orders, shipping, and more.
🐾 About KyndCubs
KyndCubs is a curated D2C children's toy and products brand based in India. We hand-pick screen-free, age-appropriate, research-backed toys for children aged 0–8. Every product is selected because it genuinely engages children — helping them learn and grow — while giving parents the breathing room they need to work, rest, or recharge.
We follow a 4-step curation process: (1) Research — we scan hundreds of productfs from verified manufacturers. (2) Safety — we verify BIS certification and non-toxic materials. (3) Child Testing — real children test the product for genuine engagement. (4) Curation — we only keep products kids engage with for an average of 15+ minutes. If a product doesn't pass all four steps, it doesn't make it to KyndCubs.
Every product on KyndCubs is labelled with the recommended age range. You can also shop by age using the filters on our collection page — 0–12 months, 1–3 years, 3–5 years, and 5–8 years. Each product description explains exactly what developmental skills the toy builds, so you know it's right before you buy.
That's the whole point of KyndCubs. We only stock toys that passed real-child engagement testing — products that children consistently play with independently for at least 15 minutes. If a toy loses a child's interest quickly, it doesn't make our catalogue.
💳 Orders & Payment
We accept all major payment methods: UPI (GPay, PhonePe, Paytm), Debit & Credit Cards (Visa, Mastercard, RuPay), Net Banking, all major digital wallets, and Cash on Delivery (COD) across India. Prepaid orders get an additional 5% discount automatically at checkout.
Yes! Cash on Delivery is available across India. Simply select COD at checkout. Please keep the exact amount ready at the time of delivery. Note that prepaid orders ship faster and get a 5% discount.
You can cancel or modify your order within 2 hours of placing it, as long as it hasn't been dispatched yet. WhatsApp us at +91 75098023109 as soon as possible with your order number. Once the order is shipped, we cannot make changes.
Check your spam/junk folder first. If you still don't find it, WhatsApp us at +91 7509802310 with your registered mobile number or email and we'll resend your confirmation immediately.
📦 Shipping & Delivery
Most KyndCubs orders are delivered within 3–7 business days across India. Metro cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Pune) typically receive orders in 2–4 days. Tier 2 and Tier 3 cities may take up to 7 days. You'll receive a tracking link via WhatsApp and email once your order is dispatched.
Yes! Shipping is free on all orders above ₹499. For orders below ₹499, a flat shipping charge of ₹49 applies. We deliver pan-India.
Once your order is dispatched, you'll receive a tracking link via WhatsApp and email. You can also visit our Track My Order page and enter your order number and mobile number. If you face any issues, WhatsApp us at +91 7509802310.
Currently we only deliver within India. International shipping is something we are working on — follow us on Instagram @kyndcubs for updates.
First, check with your neighbours or building security — sometimes couriers hand parcels to them. If still not found, WhatsApp us at +91 7509802310 within 48 hours of the delivery status update with your order number. We'll raise a complaint with the courier and resolve it within 3–5 business days.
↩️ Returns & Refunds
We offer a 7-day easy return policy from the date of delivery. If you are not satisfied with your purchase, WhatsApp us at +91 7509802310 with your order number and reason for return. The product must be unused, in original packaging, and undamaged.
Once we receive and inspect the returned product (2–3 business days after pickup), refunds are processed within 5–7 business days to your original payment method. For COD orders, refunds are issued via UPI or bank transfer — we'll collect your details via WhatsApp.
We're really sorry if that happened! Please WhatsApp us at +91 7509802310 within 48 hours of delivery with a photo/video of the damaged or wrong product and your order number. We'll arrange a free replacement or full refund — no questions asked.
Personalised and customised products (like name puzzles or custom gift sets) cannot be returned unless they arrive damaged or defective. Please double-check all personalisation details before placing your order.
🛡️ Safety & Quality
Yes. All toys sold on KyndCubs are BIS (Bureau of Indian Standards) certified as required by Indian safety regulations. BIS certification ensures the toy has been tested for mechanical safety, chemical safety, and age-appropriateness. This is non-negotiable for us — we will never stock a toy that isn't certified safe for Indian children.
Absolutely. Every product is made from non-toxic, BPA-free, and child-safe materials. We pay special attention to products for children under 3, verifying that all materials are safe even if mouthed. If you have specific material concerns for a product, WhatsApp us and we'll share the detailed material specifications.
Yes — screen-free play is a core part of what KyndCubs stands for. Every product in our catalogue promotes hands-on, tactile, or imaginative play. No screens, no batteries required for most products, and no passive entertainment. Real engagement, real learning.
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